These general terms and conditions (the "Terms", the "Agreement") apply between you and VOYD AB (publ), org. no. 559044-0631, Nya Hamngatan 21, 852 29 Sundsvall, Sweden ("we", "VOYD") when you as a viewer use VOYD's platform (the "Platform") for the purpose of viewing content made available on the Platform (the "Service"). In these Terms, a viewer means you who use your account on the Platform to view content made available on the Platform.
The Terms constitute a legally binding agreement between you and VOYD that governs your
use of the Service. We therefore recommend that you read the Terms carefully.
Please note that separate terms and conditions apply between you and VOYD when you use
the Platform as a content creator, these terms and conditions can be found here.
To use the Service, you must accept these Terms. If you do not accept the Terms, you do not
have the right to use the Service. If you use the Service in breach of these Terms, VOYD may
be entitled to restrict your access to the Platform and/or the Service and suspend your account
and in some cases be entitled to compensation from you.
To use the Platform, you must be at least 18 years old or otherwise old enough to enter into a
legally binding contract under the law of your place of residence.
A parent or guardian may create an account for a child under the age of 18, but will then
become a party to the contract with VOYD and as such be responsible for ensuring that all
activity from the account complies with these Terms. You may never use the Service if it is
prohibited or if you are otherwise not authorised to use the Service under the law of your
country of residence.
2 CHANGE OF TERMS
VOYD has a unilateral right to make additions or changes to these Terms. VOYD will inform
you of any additions or changes to the Terms by making the updated Terms available on the
Platform for your acceptance. You accept and agree to any additions and changes to the
Terms when you accept the updated version of the Terms, which will then apply from the date
specified in the updated Terms. In order to continue using the Service, all updated Terms must
be accepted. The Terms that apply when a specific content is uploaded or otherwise made
available on the Platform will continue to apply to that specific content as long as the content is
available on the Platform.
3 CREATING AN ACCOUNT ON THE PLATFORM
In order to use the Service, i.e. to view content made available on the Platform, you must
create a user account. Your user account on the Platform is the same whether you use the
Platform as a content creator or viewer, or as both a content creator and viewer. Please note
that it is very important that you provide accurate and complete information when creating an
account. You are responsible for keeping the contact details in your account up to date at all
The account is personal and non-transferable. It is essential that you keep your password
secret and use it in a secure manner. You are responsible for all activity from your account.
If you make a purchase on the Platform without first registering an account, you consent to
VOYD creating an account for you. We will then e-mail you your log-in details after which you
can log in on the Platform and update the required information. Even if VOYD creates an
account for you, you are solely responsible for all activities from your account.
4 YOUR OBLIGATIONS WHEN USING THE PLATFORM
4.1 Your general obligations
Your account on the Platform must not be used in violation of these Terms. If you become
aware that your account is being used in violation of these Terms, e.g. through a breach of
security or unauthorised use of your account, you must notify VOYD immediately in writing.
By creating an account, you accept that you are solely responsible for all activities from your
By using the Platform, you undertake:
- not to externally distribute any part of the content from the Platform, except as authorised by, for example, the Platform's sharing features,
- not to change or distort any part of the Platform or the Service,
- not to grant yourself access to content in any other way than through the video player the Platform allows,
- not to contribute in any way to disrupting the functions of the Platform or otherwise restricting the use of the Platform,
- not to use the Platform for commercial purposes, such as selling access to the Platform or advertising or marketing products on the Platform, unless these functions are provided in the Service,
- not to upload (including messages written in chat or comment fields) any offensive, inappropriate, disgusting or illegal content,
- not to upload (including messages written in chats or comment fields) any content that infringes the rights of third parties, including but not limited to content that infringes the intellectual property rights of third parties,
- not to collect information about other users of the Platform for the purpose of sending mass e-mails or spam or to sell such information to third parties,
- not to collect content in any other way than what is allowed when using the Platform or the Service, which means that bypassing copyright locks, downloading, copying, distributing and using another user's content outside the Platform is forbidden unless the owner of the content has consented to such use,
- not to copy, reproduce, distribute, transmit, show, sell, licence or use other users' or VOYD's content without written consent from the owner of the content or other such rights holder, and not to violate applicable laws and regulations.
As a viewer, you must have an internet connection that fulfils the requirements set at any given
time. You can find the current requirements at this link. If your internet connection does not
meet these requirements, you cannot expect to view the content without errors or disruptions. If
your internet connection is the cause of you not being able to view content without errors or
disruptions, you as a viewer understand and accept that you are not entitled to a refund of the
Fee for this reason (see the definition in section 5 below).
4.2 Reporting of available content
If you perceive that any available content does not live up to the promised quality or that a
content creator infringes the rights of a third party, violates applicable law or uploads content
that is offensive, inappropriate, disgusting or illegal on the Platform, we would like you to report
this to VOYD as soon as possible.
5 PURCHASE OF TICKETS
As a viewer, you may pay for access to a content made available on the Platform by content
creators (the "Fee"). When paying a Fee to VOYD, VOYD will pay part of the Fee to the
You may choose to pay the Fee via the payment service(s) provided by VOYD from time to
time for the Platform.
As a viewer, you understand that VOYD does not assume any responsibility for payment
services, or for any losses due to unauthorised use of your debit card, credit card or other
means of payment, provided by a third party in connection with your use of the Service. In the
these Terms shall prevail between you and VOYD.
Some Services provided by VOYD may be provided as subscription services, subject to
ongoing automatic payments. Terms specifically applicable for a subscription are set out in the
description of the specific Service and are supplementary to the Terms set out herein. In case
of contradictions between the terms in the description of a specific Service and these Terms,
the description takes precedence, e.g. in relation to termination of the Service. A subscription
can apply on an annual basis, i.e. payment is deducted once a year, or as a monthly
subscription with monthly payments.
An annual subscription will be automatically renewed for 12 months at a time unless it is
terminated at the latest 30 days before the end of the current subscription term. VOYD may
send a reminder to you in advance of the termination deadline, but is not obligated to do so.
Monthly subscriptions can be terminated with one month's notice, in relation to the date the
subscription started. This means, for example, that if you sign up for a subscription on 15
January and you want the subscription to end in April, you need to terminate the subscription
on 15 March at the latest. The subscription will then end on 15 April. No reminders will be sent
by VOYD for monthly subscriptions.
7 ACCESS TO AVAILABLE CONTENT
It is the content creator who decides how long you as a viewer will have access to the content
you have purchased. This can vary but is always stated in connection with the purchase. You
have access to the content for as long as specified by the content creator, unless the content is
removed by VOYD due to lack of quality, infringement of third party rights, violation of
applicable law or if the content is deemed offensive, inappropriate, disgusting or illegal.
8 REFUND IN CASE OF INTERRUPTED VIEWING
If you have paid a Fee for access to available content and the available content is removed
due to lacking quality, infringement of third party rights, violation of applicable law or if the
content is illegal, you are entitled to a refund of the Fee. VOYD determines, at its sole
discretion, whether available content shall be removed or not. In connection with this, VOYD is
also entitled to determine the conditions under which a refund will be made.
9 RIGHT OF WITHDRAWAL
These Terms do not limit consumer rights granted to you under mandatory legislation in your
country of residence. In Sweden, there is a statutory right of withdrawal within 14 days form the
date of delivery, according to the Act (2005:59) on Distance Contracts and Off-Premises
Contracts. Since the Service is activated immediately upon purchase, and this applies to most
purchases made on the Platform, the exception regarding purchases of digital content may be
applicable. You may also have to pay for such content that has already been made available to
you at the time when you exercise your right of withdrawal.
To exercise your right of withdrawal, you can email us at firstname.lastname@example.org or use the Swedish
Consumer Agency's withdrawal form, which you can find here:
We always strive to ensure that you as a customer are satisfied with the Service. If you are
dissatisfied, please contact us at email@example.com and we will do our best to resolve the
situation. You can also turn to the National Board for Consumer Disputes (ARN):
101 23 Stockholm
or to the European Commission's online dispute resolution platform: http://ec.europa.eu/odr.
We do not undertake to participate in alternative dispute resolution proceedings or to comply
with a decision issued by such institution, but we will take a final stand on the matter in the
event of a dispute/issued decision.
11 INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS
As a user of the Platform and/or Service, you understand and accept that you are solely responsible for the content that you provide in connection with your use of the Platform and/or Service. VOYD is not responsible for content that is published and does not support the content in any way.
If you provide content in connection with your use of the Platform and/or Service that infringes any third party's intellectual property rights, the content may be reported and immediately removed by VOYD. You may also lose your right to use the Service and/or the Platform due to such an infringement. Furthermore, you may be subject to sanctions under applicable law. Such sanctions can be of both public law nature (e.g. fines or imprisonment) and civil law nature (e.g. damages).
The Platform and its Services are regularly reviewed by VOYD in accordance with VOYD's current policies in order to detect content that violates the law or these Terms. The review can be carried out manually or with the use of technical means. The review is carried out prior to the publication of content but does not constitute a guarantee that the content made available is legal or that it does not infringe the rights of a third party. If, while using the Service and/or the Platform, you discover available content that violates these Terms or applicable law, you must notify VOYD. Upon such notification, VOYD will investigate whether there is reason to remove the content.
If VOYD believes that content made available on the Platform infringes the rights of a third party or violates these Terms or applicable law, VOYD will remove the content with immediate effect.
As a viewer, you agree to indemnify and hold harmless VOYD against any and all claims and
demands made against VOYD as a result of your breach of these Terms or applicable law.
13 CHANGES AND TERMINATION OF THE SERVICE AND/OR PLATFORM
VOYD continuously works to update the Service and the Platform to create the optimal user
experience. VOYD may change the Service and/or the Platform over time, without prior notice.
VOYD may also temporarily or permanently and without prior notice cease to provide the
Platform and thus terminate your account.
In the event that you breach any of the terms of this Agreement, VOYD is entitled to terminate
the Agreement and deny you further access to the Service and/or Platform. VOYD may further
terminate the Agreement if changes in legislation make it illegal for VOYD to provide the
Service and/or Platform, or if the Service and/or Platform is no longer commercially viable.
As a user of the Platform, you have the right to terminate the Agreement with VOYD at any
time by sending a message to VOYD or deleting your account on the Platform. Please note,
however, that for subscription services, a cancellation period applies as stated above under
section 6 "Subscription".
VOYD provides the Service and the Platform without warranty. However, the provisions of
these Terms do not limit your rights under applicable consumer law.
The Service and the Platform are provided "as is". This means that VOYD does not guarantee
that the Service and/or the Platform will function in accordance with your expectations or
without errors and omissions. Nor does VOYD guarantee that the information made available
within the framework of the Service and the Platform is accurate or reliable.
15 LIMITATION OF LIABILITY
VOYD is not liable for any indirect damage arising in connection with your use of the Service
and/or the Platform.
VOYD is not liable for errors and omissions in the Service and/or Platform that are outside of
VOYD's control. VOYD is further not liable for the lost content or for content that is removed or
distorted in connection with the Service and/or Platform.
The Service and the Platform may contain links to other websites that are not owned or
controlled by VOYD. VOYD is not liable for the content of such websites. VOYD is further not
liable for any loss or damage arising from the content of such external websites or other
16 PROSSECING OF PERSONAL DATA
As personal data controller, VOYD will process uploaded information and other personal data
that you provide when using the Platform. Before using the Platform, you will therefore be
provide when using the Platform.
Your obligations and rights under these Terms may not assigned to another user. However,
VOYD is entitled to transfer these Terms and associated rights without your consent.
If these Terms or any part thereof should be considered void or invalid the other terms and
conditions of the Terms shall remain in force and shall be limited, amended or separated to the
extent necessary to remove such invalidity, so that other parts of the Terms remain valid and
20 CONTACT US
Please contact us via our contact form or email us at firstname.lastname@example.org if you are
dissatisfied with the Service and/or the Platform or otherwise have questions regarding the
Service or the Platform.
21 APPLICABLE LAW AND DISPUTE RESOLUTION
These Terms shall be applied and interpreted in accordance with the applicable law, which is
usually the law of the country in which you reside. A competent general court shall finally settle
all disputes arising out of or in connection with these Terms. VOYD reserves the right to apply
for interim measures or initiate other types of legal actions, also within other jurisdictions.