- Clear cookies/cache in your web browser
- Use a different browser
- Preferably in Incognito/Private mode (ctrl-shift-n will open this in most browsers)
- Restart the device completely
- Try on another device, if possible
If you are still experiencing any issues after these steps, please Contact Us and provide as detailed information as possible. In order for us to be able to assist you as swiftly as possible - and in the best possible manner - these are some general guidelines on what might be good to include (where applicable):
- Which steps of the above, if any, that has already been tried
- Step-by-step how you encountered the problem
- Title of the media you are trying to purchase/upload
- Screenshot of the issue
- If you're on a computer, ideally include the browsers Console Log (Command + Option + J (Mac) or Control + Shift + J (Windows))
Related Articles
How do I use Voucher / Value Codes?
If you have this type of code, they can be redeemed on our redeem value code page. Should you experience any issue with using your code, please contact us for further assistance, and make sure to provide us with the code in question. For any issues ...
Video player freeze/lag
Probable cause of the problem When a video is streamed on VOYD, the video player reads (buffers) 40 seconds of the video before it starts playing. This usually happens within a few seconds. The reason for this is so that the video player always has ...