FAQ about sunsetting voyd.tv

FAQ about sunsetting voyd.tv

Viewer


I have purchased content on VOYD.tv, can I still watch it?

The content you have purchased on VOYD.tv will be available to you until December 1st 23:59:59.


I have a subscription for a creator on VOYD.tv, what happens with that?

As of November 6th at 11:24 CET we have disabled renewal of all subscriptions. This means that everyone who had an active subscription to that date is able to watch the videos of their subscriptions until December 1st 23:59:59. In addition we will not bill anyone for upcoming subscription renewals after November 6th 11:24 CET.

Is voyd play also shutting down?

No, voyd play is a separate service and will continue operating as usual. Only voyd.tv is closing. You can still access content on voyd play at voydplay.tv if you have a subscription there.


Creator


What happens to the payout of my earnings at VOYD.tv?

If you visit Payouts in Creator Admin you will see a list of all your historical payouts - this includes payouts that you have received, payouts that are pending, and payouts you can still request. This is also where you find the instructions on how to enroll with our payout partner Gigapay which is required since November 2023. If you are not registered with Gigapay, then follow the instructions there. If you are already registered with Gigapay, you request your payouts as you usually do. The requested payouts will take 10 days to process, as soon as the payouts are sent, you will receive an email to accept the payouts.


Have my customers received any information about VOYD.tv becoming unavailable?

Automated emails were sent on 2024-11-06 to all customers who purchased content or paid for a subscription (including monthly renewal) during the period Aug 1st - Nov 5th 2024.


Can I download all my videos from VOYD.tv?

Login to your creator admin to download all the videos you need.




How can I continue collaborating with VOYD?

If you’re interested in exploring new ways of collaborating with us, contact us at [email protected] for more information.

If you have further questions or requests that need our help, please fill in the ticket form here.


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